Beam FAQ

• What are Beam Super Payment's key benefits?

  Beam uses clearing house technology but with a new level of service. With Beam you have:

  • paperless employer registration
  • paperless employee onboarding to super via your contribution submission
  • upfront validation before super is submitted to reduce exceptions
  • no more data extracts, external portals or paperwork
  • end-to-end transaction visibility
  • fast payment processing times
  • easy exception management with visibility of payment history

• I want to register to use Beam, what do I need to do?

  To access Beam, you’ll need to use one of our payroll partners. If your payroll software provider is not listed as one of our Beam partners, we suggest that you contact your payroll software provider to find out if they have integrated with Beam or plan to in the future.

  Some things are worth sharing, and we think sharing Beam with your current payroll software provider is well worth it. Fill out this form to generate an email for your payroll provider.

• I’m using Beam and I need help. What do I do?

  Beam is supported by your current payroll software provider, so please contact your payroll support team and they will be able to guide you through the process. Rest assured, we provide comprehensive support to our payroll partners on all facets of super and single touch payroll.

• Who is Precision?

  Precision Administration Services Pty Ltd is wholly owned by Australian Retirement Trust Pty Ltd (via its custodian) as Trustee for the Australian Retirement Trust. Precision is the issuer of Beam Super Payments (clearing house) and offers the Beam single-touch payroll (STP) reporting service.

• Do you have to choose Australian Retirement Trust as the default fund?

  No, you can use Beam services regardless of your default fund.

• Can an employer have more than one default fund?

  Yes, you can select multiple default funds inside the Beam hosted UI.

• What is the reference for Direct Debits?

  Beam Direct debit payments have the reference name Precision CH. It stands for Precision Clearing House as Precision Administration Services is the issuer of Beam.

• What is a direct to fund payment?

  A direct to fund payment means that Beam handles the messaging, but you pay the contributions directly to each super fund. This means that contributions are received faster. This is also called ‘pay fund directly.’

• How does a direct to fund payment work?

  You submit your super contributions and we provide you with the EFT and payment reference details for each fund. You then make individual EFT payments to each fund via your financial institution’s banking facility either manually or using the banking file you are able to download once your contribution is submitted. Beam distributes your contribution data to each fund in the SuperStream standard within 24 hours of the file being submitting.

• What is Single Touch Payroll (STP)?

  Single Touch Payroll (STP) is a new way for employers to securely pass payroll information directly to the ATO from their payroll system.

  Beam is whitelisted with the ATO to provide secure reporting. Fees are flat and subscription based.

• Can Beam offer STP services to software providers?

  Yes. Beam offers an integrated STP solution for payroll software providers so employers can report payments such as salaries and wages, PAYG withholding and super information each time they pay their employees.

• What are the benefits of Beam STP for software providers?

  • no explicit access or integration cost charged
  • no “professional services” type development fees in future for change
  • no data consumption costs
  • no member level calculations of cost
  • no issues with cost increasing due to employer reporting frequency

• What are the fees charged to employers?

  Please refer to your software provider for more information on any fees that may be charged for using Beam Super Payments or Beam STP.

  If you are a participating employer of Australian Retirement Trust who use Australian Retirement Trust as their default super fund, you can access Australian Retirement Trust clearing house directly from Precision, at no cost. Visit australianretirementtrust.com.au to learn more.

• Where is the Product Disclosure Statement (PDS) located?

  There is a unique PDS for users of each payroll provider. For the latest version of the PDS please speak to your payroll software provider.

  You should consider your objectives, situation and needs before acting. And consider the relevant PDS before deciding to acquire or continue to hold any financial product.

• Where is the privacy policy located?

  Can be accessed here at www.beamconnect.com.au/privacy-policy

• How do I lodge a complaint?

  If you ever want to make a complaint against Precision (the issuer of Beam) you can get in touch with us directly on 1800 572 154.

  There is also an external dispute resolution scheme that deals with complaints about financial services and products.

  AFCA is an independent body set up to help resolve disputes between financial institutions and their customers. You can also choose to take your complaint directly to AFCA without first referring it to Precision, though in some circumstances, AFCA may refer your complaint back to us.

  AFCA can be contacted by writing to:
  Australian Financial Complaints Authority
  GPO Box 3
  Melbourne Vic 3001
  Email: [email protected]
  www.afca.org.au
  Phone: 1800 931 678

  Please note that the scope of matters AFCA can deal with has some limitations. It is possible that AFCA cannot deal with your matter. AFCA will advise you if they can deal with your complaint, and if so, what information you need to supply. Both the Precision internal dispute resolution procedure and AFCA service are free of charge.

  Complaints policy