Beam FAQ

• I want to register to use Beam, what do I need to do?

  Beam is currently being integrated with a number of Australian payrolls. To access Beam, you’ll need to use one of our payroll partners. Contact your payroll support team to find out if they are integrated with Beam and to register for Beam.

• I’m using Beam and I need help. What do I do?

  Beam is supported by your payroll software provider so all you need to do is contact your payroll support team. Rest assured, we provide comprehensive support to our payroll partners on all facets of super.

• How is Beam different to a clearing house?

  Beam uses clearing house technology but with a new level of service. With Beam you have:

  • paperless employer registration and on-boarding
  • paperless employee on-boarding to super via your contribution submission
  • upfront validation before super is submitted to reduce exceptions
  • end-to-end transaction visibility
  • fast payment processing times
  • easy exception management with visibility of payment history

• What is a direct to fund payment?

  A direct to fund payment means that Beam handles the messaging, but you pay the contributions directly to each super fund. This means that contributions are received faster. This is also called ‘pay fund directly.’

• How does a direct to fund payment work?

  You submit your super contributions and we provide you with the EFT and payment reference details for each fund. You then make individual EFT payments to each fund via your financial institution’s banking facility either manually or using the banking file you are able to download once your contribution is submitted. Beam distributes your contribution data to each fund in the SuperStream standard within 24 hours of the file being submitting.

• Does Beam offer STP services?

  Yes, Beam offers an integrated STP solution from within your payroll software so you can report payments such as salaries and wages, PAYG withholding and super information each time you pay your employees.